Refund Policy

Return and Refund Policy

Thank you for choosing El Encanto by Yulissa. We strive to offer high-quality products and excellent customer service. If, for any reason, you are not satisfied with your purchase, we are happy to assist you with our return and refund process.

1. Returns 1.1. Return Period: We accept returns within 30 calendar days from the date of product delivery. After this period, we cannot offer refunds or accept returns. 1.2. Product Condition: To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. It should include all original accessories and materials. 1.3. Shipping Costs: The shipping costs associated with the return of the product will be the customer's responsibility unless the return is a result of our error, such as shipping the wrong or damaged product.

2. Return Process 2.1. Prior Communication: Before returning the product, please contact our customer service to notify the return and obtain a return authorization. 2.2. Secure Packaging: Ensure that you pack the product securely and protectively to prevent damage during the return shipping. We are not responsible for damages caused during the return transportation. 2.3. Refund: Once the return is received and the product condition is verified, we will process the refund within a reasonable timeframe. The refund will be made using the same payment method used in the original purchase, unless agreed otherwise.

3. Non-Returnable Products 3.1. Customized Products: Custom-made, personalized, or modified products according to your specifications are not eligible for return unless there are manufacturing defects or damages during shipping. 3.2. Sale or Clearance Products: Products purchased during a special sale, clearance, or promotional offer are not eligible for return unless there are manufacturing defects or damages during shipping.

4. Warranty 4.1. Product Warranty: Our products are backed by a limited warranty against manufacturing defects. If you find any defects within the warranty period, please contact our customer service to initiate the claim process.

Please note that this return and refund policy applies only to purchases made on our website or directly through our physical store. For purchases made through third parties, such as distributors or retailers, their respective return and refund policies will apply.

If you have any further questions regarding our return and refund policy, please don't hesitate to contact our customer service.